Scoopology Poop Removal

On 3 different occasions, they left my side gate open. The first time i assumed just a mistake, accidents happen. The second time, my dog got out and ran down the street. I contacted them immediately informing them of what happened. Kevin replied and stated he told the employee to latch the gate and never apologized. Then the 3rd time, my dog was out and luckily my neighbor happened to be outside and chased him Down to bring him back. Again, I contacted Kevin to inform him and now that this has happened 3 times, I wanted to end the service. This is so frustrating, it’s a company that services animals. You’d think you’d pay more attention to closing the gates. Kevin replied and just stated he told the worker, again doesn’t apologize and doesn’t acknowledge that I want the service canceled and the following week someone tries to come to perform the job. We told them to not come, we want to cancel and already contacted the company. I logged in to take my card off file and notice every single appointment for the next month still booked. Please figure it out. This is ridiculous.

They never showed up when they say, left poop from previous visit .They would come when no one around and they knew our dogs would be outside. Rude customer service and they over charge compared to other poop scoop companies. After I asked for them to stop coming out they still sent staff out on the wrong day at the wrong time.

I have not received my usual reminders the past two weeks and on my usual day of service I have not received a message letting me know they were on the way or a receipt. I have reached out to the manager twice now to check-in because I wasn't sure if anyone came out or not. I have not heard back either time. First email was June 15th and the second was 5 days ago. Disappointing.

I LOVE Scoopology because it's so easy to setup weekly service. I get a courtesy text before they arrive and my backyard is clean in no time. I wish I would have found them sooner!

This company is a lifesaver. I have recommended them to family members and friends and so far everyone loves their services! Highly recommended.