POOP 911 Greater Buffalo

Poop 911 in this area has recently been bought out by new people and the new service is less than lack luster. The old owner and service was great efficient and pleasantly mannered while the new service is less than the exact opposite. I pay for a service of 3 dogs and every single week the quality continues to taper of farther and farther from the high amounts we pay and when we call to have the person come back which they charge us another 2.00 for even tho they didn’t do it correctly the first time they also make u feel like your an inconvenience. I will be looking for a new company and do not reckons this new owner as u can get better quality service for less almost anywhere else.

My first experience with Poop Guy 911 was great. I received Text, email and Phone call letting me know he was om the way. That was really nice to know when he is headed to the house, especially if u have concerned neighbors. He does good job in the yard, the yard looks clean (for now). Thanks again!

I am hoping this will allow me to give zero stars if not I will give one. Since the change in the tech's working for the company it has been nothing but trouble. This week I had to have their tech come out THREE times to totally clear our lawn. The final time I had to literally mark the areas that were not cleaned previously. We finally ended up cancelling the service due to the poor performance

Lazy and had a slew of excuses as to why he couldn't do the job. Claimed he doesn't deal with Cane Corsos or Lab mixes, claimed he does rake customers past Brighton rd in tonawanda (which is literally 2 blocks away). In reality, its a spring cleaning and when he realized it wasn't going to be a quick buck, he refused to work. Go with a local service like K9 Lawn pals who are quick and professional.

There has not been a delay in service, he communicated to me that he had to come a day early when he needed to adjust the schedule the one week.